Churnkey Connect
Churnkey Connect unlocks a real-time stream of every customer session running through your Cancel Flows. See offer uptake, cancel reasons, and feedback, all from within Slack. Jump to a customer's Churnkey profile with ease if you need to follow up, or look them up in your payment processor. It's a great way for all of your customer-facing teams to keep a finger on the pulse of your customer base. Churnkey Connect is available for all Churnkey customers. To get a Churnkey subscription, head here: https://churnkey.co/pricing/
Permissions
Churnkey Connect will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Churnkey, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We do not have any processes to auto-delete outdated/non-used information but users can contact us at support@churnkey.co to request their account, and its associated data, to be deleted from the Churnkey, and associated, servers.
https://churnkey.co/legal/privacy-policy#data-storage-and-security
Data archiving and removal policy
Rights of Erasure for Your Personal Information
If you are a registered user of our Services, and you would like to delete your account and erase any associated data, you can do so by sending an email request to support@churnkey.co.
Data storage policy
Your data is securely stored in industry-leading data centers. These include servers protected by PGP encryption protocols, SSL certificates, and password and API keys that are regularly cycled.
In addition to this, the following precautions have been made:
Database access is strictly limited to those requiring it
Server access is strictly limited to those requiring it
Administrator roles are designed such that those performing routine administrative tasks do not gain access to data that is not relevant to their role
Data center location(s)
United States
Data hosting details
Our data is hosted on AWS and Mongo Atlas.
How Churnkey Protects Your Data
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Data hosting company
AWS + Mongo Atlas
App/service has sub-processors
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
We will remove all data within 7 days. For data removal requests, email us at support@churnkey.co.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@churnkey.co
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Stripe (we are a Stripe-verified partner)
Uses token rotation
no