Troopr Helpdesk
Resolve employee requests faster with bi-directional ticket updates between Slack and Jira.Benefits of Slack based ticketing
- Emoji ticketing: Drop an emoji on any Slack message and convert it into a Jira ticket.
- Request privately: File request privately in Slack without logging in to Jira.
- Auto resolve: Automatically answers repetitive questions in Slack.
- Team hub: Setup private “agent” channels for the team to work on requests.
- Reminders: Get reminders on pending and open requests in any Slack channel.
- Charts: Get real time insights and progress reports from JSM in the form of charts.
- Approvals: Send approval requests to approvers in Slack.
- CSAT: Collect CSAT feedback in Slack and automatically sync with Jira requests.Works with Jira Cloud, Server/Data Center.Industry best security compliance - SOC-II and ISO 27001.Read more about Troopr Helpdesk hereTroopr is actively updated and supported 24/7 by our enthusiastic team. Say hi to us at hello@troopr.io and we will be happy to help. 1000s of support teams around the world are choosing HelpDesk by Troopr to cut down on support time by 80%.Troopr HelpDesk is your alternative to Halp that does not duplicate your Jira tickets to another ticketing system and automatically syncs all request forms from Jira.Note: Troopr accounts for team members are provisioned based on their Slack email addresses. No email communication will be made to any team member unless they opt-in or triggered by another member usually to welcome them.
- Emoji ticketing: Drop an emoji on any Slack message and convert it into a Jira ticket.
- Request privately: File request privately in Slack without logging in to Jira.
- Auto resolve: Automatically answers repetitive questions in Slack.
- Team hub: Setup private “agent” channels for the team to work on requests.
- Reminders: Get reminders on pending and open requests in any Slack channel.
- Charts: Get real time insights and progress reports from JSM in the form of charts.
- Approvals: Send approval requests to approvers in Slack.
- CSAT: Collect CSAT feedback in Slack and automatically sync with Jira requests.Works with Jira Cloud, Server/Data Center.Industry best security compliance - SOC-II and ISO 27001.Read more about Troopr Helpdesk hereTroopr is actively updated and supported 24/7 by our enthusiastic team. Say hi to us at hello@troopr.io and we will be happy to help. 1000s of support teams around the world are choosing HelpDesk by Troopr to cut down on support time by 80%.Troopr HelpDesk is your alternative to Halp that does not duplicate your Jira tickets to another ticketing system and automatically syncs all request forms from Jira.Note: Troopr accounts for team members are provisioned based on their Slack email addresses. No email communication will be made to any team member unless they opt-in or triggered by another member usually to welcome them.
Permissions
Troopr Helpdesk will be able to view:
Troopr Helpdesk will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Troopr Labs Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data is stored as long as you continue to use our services in accordance with our privacy policy and GDPR compliance. Customers can opt to request removal of their data at any time, or upon uninstallation of our app by making a request to security@troopr.io.
Data archiving and removal policy
Upon termination of Troopr account, we shall in no later that 30 calendar days delete all content permanently from active systems.
Data storage policy
Troopr's infrastructure is hosted exclusively by Amazon Web Services (AWS), and all data in transit and data at rest is encrypted using the most up-to-date protocols (specifically TLS V1.2 and AES-256).
Data center location(s)
United States
Data hosting company
Amazon AWS
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
To delete all your Customer Data stored by Troopr, please email security@troopr.io with your request. We will delete your data within 30 days from the date of the request.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Slack SSO
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@troopr.io
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no