Data retention policy
Retention Period: Harriet will hold customer data for a period of 5 years from the date of transaction or the last interaction with the customer, unless there is a legal requirement to keep it for a longer period.
Data Use: The data retained will only be used for purposes consented to by the customer, such as improving services, customer support, and compliance with legal obligations.
Exception Handling: In case of certain circumstances such as legal disputes or ongoing investigations, Harriet may retain data beyond the normal retention period.
Policy Review: Harriet reviews and updates this data retention policy regularly, in accordance with changes in laws and regulations, and will communicate any changes to customers in a timely manner.
Data archiving and removal policy
Backup: Harriet conducts regular backups of production databases which are stored encrypted on redundant media.
Data Deletion: Upon the expiry of the retention period or at the request of the customer, data will be securely deleted from all active systems, archives, and backups.
Email privacy@hrharriet.com to make a data deletion request.
Data storage policy
Storage Security: All data is securely stored and maintained following industry-standard security practices, to prevent unauthorized access or breaches.
Data center location(s)
Ireland
Data hosting details
Heroku DBaaS
Data hosting company
Heroku
App/service has sub-processors
no