Fullstory
Fullstory is a behavioral data platform that uncovers the sentiment behind every click, enabling teams to optimize and personalize user experiences across websites and apps. It delivers actionable insights and valuable context that go beyond traditional analytics, empowering teams to create real-time experiences that drive revenue and foster customer loyalty—all while seamlessly integrating into your existing tech stack.When you enable this integration, all notes and alerts are sent right to where you spend most of your time, Slack.
Permissions
Fullstory will be able to view:
Fullstory will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Fullstory
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Fullstory retains user sessions based on your Session replay retention period and associated data based on your Product analytics retention period as specified on Settings > Account Management > Subscription page within your Fullstory account.
Data archiving and removal policy
After you’ve paused data capture, an account administrator should send an email to support@fullstory.com requesting data to be deleted. Note that the email address must match that of an administrator on the account.
Data storage policy
Fullstory retains user sessions based on your Session replay retention period and associated data based on your Product analytics retention period as specified on Settings > Account Management > Subscription page within your Fullstory account.
Data center location(s)
United States, Germany
Data hosting details
Cloud Hosted
Data hosting company
GCP
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
Privacy Shield notice
GDPR commitment
Data deletion request procedure
Fullstory data deletion adheres to the customer’s account’s data retention plan even after cancellation. For example, if a customer purchases 3 months of data history and cancels their account in the app, Fullstory will continue to delete the data on a rolling basis until the end of the 3 month period. If the customer resubscribes at any point during that time, the customer will still have access to any user and session data that was within the 3-month window.
If a customer wishes for all data to be deleted at the time of account cancellation, they can write to support@fullstory.com and Fullstory can help to take care of the request.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
SAML 2.0, JIT, Okta, Azure AD
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
psirt@fullstory.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no