Building great user experiences on Slack
Hello, fellow developer! We're glad you're here and interested in building great experiences for users on Slack's platform. We've compiled some best practices that dive into the finer details of building a good app.
From understanding your audience to successfully onboarding users, there's one underlying principle we recommend keeping in mind at all times:
Build with empathy for the end user. We all want to make our users' work lives more pleasant and productive. Your app is more likely to improve people's lives if you take into account the different ways that people work. Here are the best practices we recommend when developing your app:
- Understand your audience
- Outline your use cases
- Message guidelines
- Storyboard how each interaction looks
- Sweat the small stuff
- Voice and tone: communicating for clarity
- Create a good onboarding experience
- Being a good citizen inside Slack
- Easy dos and don'ts
While some social groups use Slack to communicate, most people come to Slack to get work done. How they work may be a bit different:
- They may be from a big enterprise group or a small company
- They may be a part of different business units, like Engineering or HR
- They may have different preferences or requirements when it comes to who can install an app
So, start with the question: how will your app help all these people get work done?
Slackbot's approach and purpose has not always been clear nor its communication consistent and effective.
As time passed and Slackbot became more well-defined, we developed our own set of guidelines for using Slackbot in an empathetic way:
Your app has its own special purpose and personality.
Map out your bot's logic and conscience while working through these best practices to help develop consistent and user-friendly experiences that feel at home on Slack.
- An introduction to the Slack platform
Documentation by Slack