Gets information about a user.

This method returns information about a member of a workspace.



Authentication token bearing required scopes. Tokens should be passed as an HTTP Authorization header or alternatively, as a POST parameter.


User to get info on


Set this to true to receive the locale for this user. Defaults to false


Present arguments as parameters in application/x-www-form-urlencoded querystring or POST body. This method does not currently accept application/json.


Returns a user object.

Common successful response

Typical success response

    "ok": true,
    "user": {
        "id": "W012A3CDE",
        "team_id": "T012AB3C4",
        "name": "spengler",
        "deleted": false,
        "color": "9f69e7",
        "real_name": "Egon Spengler",
        "tz": "America/Los_Angeles",
        "tz_label": "Pacific Daylight Time",
        "tz_offset": -25200,
        "profile": {
            "avatar_hash": "ge3b51ca72de",
            "status_text": "Print is dead",
            "status_emoji": ":books:",
            "real_name": "Egon Spengler",
            "display_name": "spengler",
            "real_name_normalized": "Egon Spengler",
            "display_name_normalized": "spengler",
            "email": "",
            "image_original": "https://.../avatar/e3b51ca72dee4ef87916ae2b9240df50.jpg",
            "image_24": "https://.../avatar/e3b51ca72dee4ef87916ae2b9240df50.jpg",
            "image_32": "https://.../avatar/e3b51ca72dee4ef87916ae2b9240df50.jpg",
            "image_48": "https://.../avatar/e3b51ca72dee4ef87916ae2b9240df50.jpg",
            "image_72": "https://.../avatar/e3b51ca72dee4ef87916ae2b9240df50.jpg",
            "image_192": "https://.../avatar/e3b51ca72dee4ef87916ae2b9240df50.jpg",
            "image_512": "https://.../avatar/e3b51ca72dee4ef87916ae2b9240df50.jpg",
            "team": "T012AB3C4"
        "is_admin": true,
        "is_owner": false,
        "is_primary_owner": false,
        "is_restricted": false,
        "is_ultra_restricted": false,
        "is_bot": false,
        "updated": 1502138686,
        "is_app_user": false,
        "has_2fa": false
Common error response

Typical error response

    "ok": false,
    "error": "user_not_found"


The profile hash contains as much information as the user has supplied in the default profile fields: first_name, last_name, real_name, display_name, skype, and the image_* fields. Only the image_* fields are guaranteed to be included. Data that has not been supplied may not be present at all, may be null or may contain the empty string ("").

A user's custom profile fields may be discovered using users.profile.get.

Email addresses

Accessing email addresses
The OAuth scope is now required to access the email field in user objects returned by the users.list and web API methods. users:read is no longer a sufficient scope for this data field. Learn more.

Apps created after January 4th, 2017 must request both the users:read and OAuth permission scopes simultaneously when using the OAuth app installation flow to enable access to the email field of user objects returned by this method.


A user's presence is found using users.getPresence.

Shared channels

When looking up a user belonging to a foreign workspace party to a shared channel, you'll find an is_stranger boolean attribute.


This table lists the expected errors that this method could return. However, other errors can be returned in the case where the service is down or other unexpected factors affect processing. Callers should always check the value of the ok params in the response.


Value passed for user was invalid.


The requested user is not visible to the calling user


No authentication token provided.


Some aspect of authentication cannot be validated. Either the provided token is invalid or the request originates from an IP address disallowed from making the request.


Authentication token is for a deleted user or workspace when using a bot token.


Authentication token is for a deleted user or workspace or the app has been removed when using a user token.


The workspace token used in this request does not have the permissions necessary to complete the request. Make sure your app is a member of the conversation it's attempting to post a message to.


The workspace is undergoing an enterprise migration and will not be available until migration is complete.


Administrators have suspended the ability to post a message.


The token used is not granted the specific scope permissions required to complete this request.


The token type used in this request is not allowed.


The method has been deprecated.


The endpoint has been deprecated.


Two factor setup is required.


The method cannot be called from an Enterprise.


The method was either called with invalid arguments or some detail about the arguments passed are invalid, which is more likely when using complex arguments like blocks or attachments.


The method was passed an argument whose name falls outside the bounds of accepted or expected values. This includes very long names and names with non-alphanumeric characters other than _. If you get this error, it is typically an indication that you have made a very malformed API call.


The method was passed an array as an argument. Please only input valid strings.


The method was called via a POST request, but the charset specified in the Content-Type header was invalid. Valid charset names are: utf-8 iso-8859-1.


The method was called via a POST request with Content-Type application/x-www-form-urlencoded or multipart/form-data, but the form data was either missing or syntactically invalid.


The method was called via a POST request, but the specified Content-Type was invalid. Valid types are: application/json application/x-www-form-urlencoded multipart/form-data text/plain.


The method was called via a POST request and included a data payload, but the request did not include a Content-Type header.


The workspace associated with your request is currently undergoing migration to an Enterprise Organization. Web API and other platform operations will be intermittently unavailable until the transition is complete.


The request has been ratelimited. Refer to the Retry-After header for when to retry the request.


Access to this method is limited on the current network


The method was called via a POST request, but the POST data was either missing or truncated.


The service is temporarily unavailable


The server could not complete your operation(s) without encountering a catastrophic error. It's possible some aspect of the operation succeeded before the error was raised.


The server could not complete your operation(s) without encountering an error, likely due to a transient issue on our end. It's possible some aspect of the operation succeeded before the error was raised.


This table lists the expected warnings that this method will return. However, other warnings can be returned in the case where the service is experiencing unexpected trouble.


The method was called via a POST request, and recommended practice for the specified Content-Type is to include a charset parameter. However, no charset was present. Specifically, non-form-data content types (e.g. text/plain) are the ones for which charset is recommended.


The method was called via a POST request, and the specified Content-Type is not defined to understand the charset parameter. However, charset was in fact present. Specifically, form-data content types (e.g. multipart/form-data) are the ones for which charset is superfluous.

Sample code

Bolt is a foundational framework that makes it faster and easier to build Slack apps with the platform's latest features.

Calling in Python

Show code to initialize app
# ID of user you watch to fetch information for user_id = "U12345" try: # Call the method using the WebClient result = client.users_info( user=user_id ) except SlackApiError as e: logger.error("Error fetching conversations: {}".format(e))

New to building Slack apps with Python? Read Getting Started with Bolt for Python.

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